Personal settings
Profile
Update your name, avatar, and personal details.Notifications
Configure how and when you receive notifications. Each staff member has their own notification settings. Go to Settings > Personal > Notifications to configure yours. Every notification type can be toggled independently for email and push (in-app) delivery. Notifications are organized into three groups:Inbox and Live Chat
| Notification | When it fires |
|---|---|
| A new live session is started | A customer requests to start a live chat session. |
| A live session is assigned to me | Someone assigns a live session to you. |
| Customer sent a message in a session assigned to me | A customer sends a message in a conversation that is specifically assigned to you. |
| Customer sent a message in any session | A customer sends a message in any conversation in your store, regardless of assignee. |
Reports
| Notification | When it fires |
|---|---|
| A new report is created | A new report is generated in your store. |
| A report is assigned to me | A report is assigned to you. |
| Someone mentions me on a report | Someone @mentions you in a report comment. |
| Someone comments on a report I created | Someone adds a comment to a report you created. |
| Someone comments on a report I commented on | Someone adds a comment to a report you also commented on. |
System
| Notification | When it fires |
|---|---|
| A Multi-Agent System error occurs | An error occurs during a MAS execution. Useful for catching issues quickly. |
Organization settings
Billing
Manage your Lookfor subscription, view usage, and update payment information.Members
View and manage staff members. Members are synced from your Shopify store: anyone with staff access to your Shopify admin can log into Lookfor. Remove members to revoke their Lookfor access.Teams
Create teams to organize your staff and enable team-based assignment in workflows.| Field | Description |
|---|---|
| Name | Team name (e.g., “Support”, “Sales”, “VIP”). |
| Description | Optional description of the team’s purpose. |
| Icon | Visual identifier for the team. |
| Members | Staff members in this team. |
Business hours
Set your store’s operating hours and timezone. This data is available to your agents through context variables:store_status.isOpen: Whether the store is currently open.store_status.nextChangeInBusinessTz: When the store next opens or closes.businessHours.timezone: Your configured timezone.time.nowInBusinessTz: Current time in your timezone.
- Timezone: Your store’s timezone (e.g.,
America/New_York,Europe/London). - Hours: Operating hours for each day of the week. Set specific open and close times, or mark days as closed.
Channel settings
Configure individual channels. See the dedicated docs for each:Inbox settings
- Workflows: Automate routing and actions.
- Labels: Create labels for categorization.
- Macros: Create reusable message templates.
Environment
- Environment Variables: Store API keys and secrets for use in tools.
- MCP Servers: Connect external tool providers.