Each channel, without an exception, has one and only inbound port where you can connect a MAS to automate inbound. Some channels (currently only email) have also outbound ports, which means you can connect those to Campaigns to reach out your customers. When available, number of outbound ports of a channel is not limited so they can be connected to more than one Campaign.
Storefront (inbound)
Activate your storefront messenger and automate inbound
Email (inbound + outbound)
Connect your email accounts to automate inbound and create outbound campaigns
Facebook (inbound)
Connect your Facebook Business Pages to automate inbound
Instagram (inbound)
Connect your Professional Instagram Accounts to automate inbound
Currently, we support Storefront Messenger, Email, Instagram, and Facebook channels. We’re also working on SMS and Phone (voice). Both will support inbound and outbound communication—meaning you’ll be able to automate incoming SMS messages and calls, while also proactively reaching out to customers via SMS or phone calls.
Unified Inbox
Unified Inbox
Observe and manage all interactions from one place - no matter which channel they come from or if they are inbound or outbound.